Ultra Pro - Pokémon 4-Taschen-Portfolio - Silbersturm

1. 🚚 Processing Time  
All orders are prepared within 1 to 3 business days.  
Once your order is ready, it is immediately handed over to our delivery partner.

2. 🌍 Shipping Areas  
We currently ship throughout Switzerland.

3. 💸 Shipping Fees  
- Shipping fees are automatically calculated at checkout.  
- Free shipping is available for orders over CHF 150.-

4. 📦 Order Tracking  
Once your order has been shipped, you will receive an email with a tracking number  
This will allow you to track your package in real time.

5. ⏳ Delivery Delays & Issues  
If there is a delay, lost parcel, or any other delivery issue, please contact us at:  
collectorspeak01@gmail.com

We will do our best to resolve the issue as quickly as possible.

1. 📅 Return Period  
You have 7 days from the date of delivery to request a return.

2. 📦 Return Conditions  
To be eligible for a return:  
- The item must be unused, in its original packaging, and in resellable condition.  
- Any item returned damaged or incomplete may be refused or refunded partially.

3. 🚚 Return Shipping  
- Return shipping costs are the responsibility of the customer.  
- If the return is due to a mistake on our part or a defective item, we will cover the shipping cost.

4. 💸 Refund Process  
- Once we receive and inspect your returned item, we will notify you by email.  
- If approved, your refund will be processed within *5 to 10 business days* via your original payment method.

5. ❌ Non-Returnable Items  
The following items are not eligible for return:  
- Items marked as final sale

6. 📬 Return Requests  
To request a return, please contact us at:  
collectorspeak01@gmail.com 
Include your order number and the reason for your return.

1. 🛍️ What is a Pre-Order ?
A pre-order allows you to reserve a product that is not yet in stock.
Once available, it will be automatically shipped — no need to place another order.

2. 💳 Payment
Pre-orders must be paid in full at checkout to be confirmed.
If the product is officially canceled by the supplier, you will receive a full refund.

3. 🚚 Shipping & Notification
Your pre-ordered item will be shipped as soon as it becomes available.
You will receive an email with a tracking link once it’s on the way.

4. 📦 Mixed Orders
If your order includes both in-stock and pre-order items, everything will ship together when all items are available.
If you want in-stock items sooner, we recommend placing separate orders.

5. 🚫 Refunds
Pre-orders are non-refundable, unless the product is canceled by the supplier.

6. ⏳ Possible Delays
Estimated shipping dates may vary depending on the supplier.
We will notify you in case of any major delay.

7. 📬 Questions
If you have any questions, feel free to contact us:
📧 collectorspeak01@gmail.com